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Shipping Information

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  2. Shipping Information
Shipping Information

At JewelBirds, we are committed to delivering your jewellery safely and on time. We have partnered with Shiprocket and its trusted courier network to ensure fast and reliable delivery across India.

Order Processing

  • Orders are processed within 1–2 business days after successful order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festive seasons or promotional sales, processing times may be slightly longer.

Shipping Timeline

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines may vary depending on courier availability and location.

Shipping Charges

  • Free Shipping on eligible orders (if applicable).
  • Shipping charges, if any, will be displayed during checkout before payment.

Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation via Email and/or SMS
  • Tracking Number (AWB)
  • Courier Partner details
  • Tracking Link

You can also track your shipment from the Track Order page on our website using your Order ID and registered email/mobile number.

Delivery Attempts

Our courier partner may attempt delivery up to 3 times. If the delivery is unsuccessful after multiple attempts, the shipment may be returned to our warehouse.

Please ensure your delivery address and contact number are accurate while placing the order.

Cash on Delivery (COD)

Cash on Delivery is available for selected pin codes.

For eligible COD orders, we may contact you for order confirmation before dispatch.

To ensure a smooth delivery experience, customers may also receive a secure payment link or QR code to complete payment before delivery, where applicable.

Damaged or Tampered Packages

If the package appears damaged or tampered with at the time of delivery:

  • Do not accept the package.
  • Take clear photos of the package.
  • Contact our customer support immediately.

We will investigate the issue and assist you with the appropriate resolution.

Incorrect Address

Please verify your shipping address carefully before placing your order.

JewelBirds is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Courier operational delays
  • Other unforeseen circumstances

We appreciate your patience in such situations.

International Shipping

Currently, JewelBirds delivers only within India.

If international shipping becomes available in the future, this page will be updated accordingly.

Need Help?

If you have any questions regarding your shipment or delivery, please contact our support team.

Email: jewelbirds7@gmail.com
Website: www.jewelbirds.com

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              Terms & Conditions

              Welcome to Jewel Birds. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, placing an order, or purchasing any product from Jewel Birds, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue using our website. Jewel Birds offers artificial jewellery, gemstone jewellery, and related fashion accessories through its online store. While we make every effort to ensure that the descriptions, images, specifications, pricing, and other information displayed on our website are accurate, occasional errors may occur. Product images are intended to represent the items as accurately as possible; however, slight variations in colour, finish, size, or appearance may occur due to photography, lighting, monitor settings, or the handmade nature of certain products. Such variations shall not be considered defects. By placing an order through our website, you confirm that all information provided by you is accurate, complete, and up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. Jewel Birds reserves the right to refuse service, suspend accounts, or cancel orders if we believe that false, misleading, or fraudulent information has been provided. All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise specified. Prices are subject to change without prior notice. While we strive to ensure pricing accuracy, Jewel Birds reserves the right to correct any pricing errors and cancel or refuse orders placed for products listed at an incorrect price. If payment has already been received for a cancelled order, the amount paid will be refunded to the original payment method. Payments made through our website are processed securely by trusted third-party payment providers. Jewel Birds does not store your credit card, debit card, UPI PIN, or other sensitive payment information. Orders will be processed only after successful payment authorization unless Cash on Delivery is offered and selected where available. Jewel Birds will make reasonable efforts to process and dispatch orders promptly. Delivery timelines provided on the website are estimates and may vary depending on your location, courier services, weather conditions, public holidays, or other unforeseen circumstances. We are not responsible for delays caused by third-party logistics providers or events beyond our reasonable control. The ownership and risk of loss for products purchased from Jewel Birds pass to you upon successful delivery of the order to the shipping address provided. It is your responsibility to ensure that the delivery details are accurate. Any additional charges resulting from incorrect or incomplete shipping information may be borne by the customer. Returns, exchanges, cancellations, and refunds are governed by our separate Refund & Return Policy. By placing an order, you acknowledge that you have read and agreed to that policy. All content available on the Jewel Birds website, including but not limited to product photographs, logos, graphics, text, product descriptions, videos, website design, trademarks, and other intellectual property, is owned by or licensed to Jewel Birds and is protected under applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written consent. You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the website. You must not attempt to gain unauthorized access to our systems, interfere with the operation or security of the website, distribute malicious software, or engage in any activity that could damage the reputation or functionality of Jewel Birds. To the fullest extent permitted by applicable law, Jewel Birds shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our website, products, or services. Our total liability for any claim relating to a purchase shall not exceed the amount paid by you for the specific product giving rise to the claim. Jewel Birds reserves the right to modify, suspend, or discontinue any part of the website, products, services, promotions, or these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon being published on this page. Your continued use of the website after such changes constitutes your acceptance of the revised Terms. These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these Terms, your use of the website, or any purchase made from Jewel Birds shall be subject to the exclusive jurisdiction of the competent courts in India. If you have any questions regarding these Terms & Conditions, please contact us at jewelbirds7@gmail.com. We will be happy to assist you.

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